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Terms & Conditions

Introduction


These terms of use governs your purchases from, and your use of the www.wellymerck.com website. By making a purchase from and using this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our website.

Payment


Pay with your Paypal, Visa, AMEX, MasterCard or JCB securely over the Internet. For any questions regarding our online purchase, please  contact us on service@wellymerck.com.

Confirmation


Once we have received your order we will send a notification to your email address. It is therefore important that you enter the correct email address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as a guarantee of proof of purchase. 

Warranty


Warranty term: Two years from the date of purchase. This warranty covers manufacturing defects on the watch itself (movement, case, crystal). Other parts than the above are not covered by this warranty. To have replacement covered under this warranty performed, please use our contact form on the "contact us" page. You need to specify your name, email address, order number and a detailed description of the issue at hand. Finally, submit the message. 

Note that repair/replacements will be charged in the following cases, even during the warranty term.

a. Failure or damage caused by improper use or carelessness (knocks, dents, crushing, broken crystal etc.)

b. Failure or damage caused by unjustifiable repair or modification.

c. Failure or damage caused by fire, water or a natural disaster such as an earthquake.

d. Aesthetic changes that occur during normal wear, tear and aging (minor scratches on the case or crystal, alteration of the color on the wristband and the peeling of the plating.)

e. In case the retail store and the purchase date are not indicated on the Warranty or if this information has been rewritten.

f. If the Warranty is not submitted along with the watch. Battery replacement will be charged even during the warranty term.



Battery replacement will be charged even during the warranty term.

The case, dial, hands, crystal, watchband or other parts of the watch may be replaced with substitutes if the originals are not available.

This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term and shall not restrict any lawful right of the Customer.

RETURN & EXCHANGE


You have the right to exchange any/all products you have purchased directly from our website within 30 days.

The product(s) must be unused – in its original packaging with labels and protective stickers intact – and still in the same new condition as when the watch received. A product may only be exchanged for a product of the same or lesser value. If you wish to exchange for a more expensive product, a return must be made and we will issue a full refund within 15 working days. You are able to place a new order for the correct item at your own convenience. Products purchased directly from our website must be returned to our warehouse for an exchange to be made; product(s) cannot be exchanged in a local retail store. Kindly note that you may be subject for the shipping expenses in returning this package to us. However, Welly Merck will cover the shipping costs when shipping the exchanged item to you.

Welly Merck does not take responsibility for any items lost during the return shipping.

Product


Welly Merck has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. 

Attention

The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images; Although we have made every effort to be as accurate as possible, all sizes, weights, colours, capacities, dimensions and measurements indicated on our site have a tolerance; The packaging of the Products may vary from that shown on images on our site. 

Complaints Terms


It is important that you as a customer carefully check your goods when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered or you shall also contact us within 30 days.

Any complaints shall be made to our customer service via email service@wellymerck.com. Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to Welly Merck should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. In the case that a returned product has no errors or faults, fees in shipping return will be charged. Welly Merck has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.  

Liability


Welly Merck is responsible for errors in connection to delivery is limited to existing conditions of sale. Welly Merck bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.

Force Majeure


Welly Merck shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.

Intellectual property rights


All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by Welly Merck or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Welly Merck.

User content


The  www.wellymeck.com website may include user generated content from for example social media applications. Welly Merck does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you for example suspects a violation of copyright, or any other right, or otherwise is offended by such content, please contact us via service@wellymerck.com.

Fraud


All attempts at fraud reported to the police and Welly Merck reserves the right to cancel the purchase if any suspicion is raised. 

Termination


Welly Merck reserves the right to terminate your account and/or your use of the www.wellymerck.com website at its sole discretion. For example, if Welly Merck suspects that you have breached this terms of use. Such termination can be made without prior notice.

Amendments


The above section tells you about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website www.wellymerck.com to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Welly Merck may amend these terms of use from time to time. Every time you order a product from us, the general conditions in force at that time will apply to the contract between you and Welly Merck. You should therefore periodically visit this page to review the then current terms to which you are bound.

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