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Warranty & Returns
RETURN AND REFUND
We offer FREE returns on all qualified orders!
Any brand new product you have purchased directly from our website can be returned for a full refund within 30 days of receiving the product. Please "contact us" to schedule the return and receive a prepaid return label. Welly Merck does not take responsibility for any products lost during the return shipping.
Any credit due as a result of a return shipment will be fully refund to the account that the buyer used to pay the original order. Please be aware that payments can take up to 7 business days to process depending on your bank or payment provider.
After we have issued the refund, it will take up to 3 business days for the refunds to be placed back on your credit card or Paypal account.
WARRANTY AND REPAIR
Welly Merck offers Three Years Warranty on all orders.
The warranties guarantee the buyer that the products meet the standards of usability, reliability and durability. This warranty covers manufacturing defects on the watch itself (movement, case, crystal). The warranties do not apply in case of:
  • Theft or loss;
  • Intentional damage;
Note that repair/replacements will be charged in the following cases.
  • Failure or damage caused by improper use or carelessness (knocks, dents, crushing, broken crystal etc.)
  • Failure or damage caused by unjustifiable repair or modification.
  • Failure or damage caused by fire, water or a natural disaster such as an earthquake.
  • Aesthetic changes that occur during normal wear, tear and aging (minor scratches on the case or crystal, alteration of the color on the wristband and the peeling of the plating)
  • If the Warranty is not submitted along with the watch.
  • Battery replacement will be charged.
The case, dial, hands, crystal, watchband or other parts of the watch may be replaced with substitutes if the originals are not available.
This warranty warrants that you can receive free replacement in accordance with the terms set forth herein and within the specified term and shall not restrict any lawful right of the customer.
Welly Merck watches are made of sapphire crystal glass and basically impossible to scratch.
Welly Merck watches are 5 ATM water resistant: this terms that the watch is protected against minor splashes of water. We do not recommend you wear the watch during showering, bathing, swimming or diving.
Shipping costs for a return shipment after a warranty request or repair request (for defects occurring after the buyer has used the product), will be borne by the buyer. To have replacement covered under this warranty performed, please fill in the below form. You need to specify your name, email address, order number, a detailed description of the issue at hand and at least one photo to display the product. Finally, submit the message. We will process it within 48 working hours.
Should you have any other query about our Warranty & Returns, please contact with service@wellymerck.com and we will get back to you within 48 hours.

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