We offer worldwide free shipping on all orders.

1.  Your order will be processed within 24 hours after the order is received, exluding weekends and holidays.
2. Your will receive an email notification including the tracking info as soon as your order is shipped.
3. General freight on all orders under $50.
4. It takes 1-20 business days to get to you depending on your location as follows.

As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.

The buyer bears the responsibility for the correct input of the delivery address, in case anything goes wrong with the shipment of order due to an error in the delivery address made by the buyer, Welly Merck cannot be held responsible for the (partial) loss of the shipment. In case Welly Merck needs additional information regarding a delivery address, the buyer may be approached by Welly Merck in order to provide additional information. A delay in the delivery may occur in case additional information regarding the delivery address is needed.

In case the order that has been shipped or is being shipped by Welly Merck to the buyer, is missing, went missing, or in case the buyer claims that he/she did not receive the order, the complaint procedure of the carrier will be started and the outcome of this procedure will be awaited, before any refund or reshipment shall take place. The buyer will fully cooperate with the complaint procedure of the carrier. In case of a shipment that went missing as the result of an error by the carrier, Welly Merck will either refund the payment or try to re-ship the ordered product.

In case a shipment still has not been delivered at the delivery address of the buyer 10 days after the shipment date the buyer has the obligation to inform Welly Merck customer service team by email within 10 days.

Should you have any other query about our Shipping Policy, please contact with service@wellymerck.com and we will get back to you within 48 hours.